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Azure support and Microsoft Q&A are your go-to resources for troubleshooting issues when using your startup credits. Use these resources for break-fix support or to get answers to specific questions about Azure services.
Azure support
Your $1,000 startup credit offer includes a Basic support plan for your Azure Sponsorship subscription. This plan provides billing and subscription management support at no extra cost via the Azure portal.
Startups that verify their business and unlock up to $5,000 USD in Azure credits receive a complimentary Developer support plan, which includes:
- Technical support for Azure services.
- Access to Support Engineers via prioritized responses on Microsoft Q&A.
Microsoft Q&A
Find answers to your Azure-related questions on Microsoft Q&A, a trusted platform for technical discussions on Azure services. Browse existing answers to see if your question has already been addressed or ask a new question to get guidance from Azure engineers and Community Champions.
Frequently asked questions
How do I ask a question on Microsoft Q&A?
To ask a question, sign in to Microsoft Learn with the account linked to your Azure Sponsorship subscription, then choose "Ask a question" and post your question on Microsoft Q&A.
How do I create a support request?
To create a support request, go to Help + support in the Azure portal. For detailed instructions, see how to create an Azure support request.
I'm having trouble redeeming my startup credits. How do I get support if I don't have an Azure subscription yet?
You can create a subscription management support request in the Azure portal even if your subscription hasn't yet been created.
Can I change my Azure support plan?
Yes, you can upgrade your support plan anytime through the Azure portal. Your startup credit offers include a support plan at no additional cost, though the level of support may vary based on your business verification status.
Upgraded support plans aren't covered by your startup credits and will be billed separately. To explore your options, compare Azure support plans.
Where can I find Azure documentation and learning resources?
Find Azure documentation, example code, tutorials, and more on Microsoft Learn.