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Connect to an app instance for troubleshooting

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Note

The Basic, Standard, and Enterprise plans will be deprecated starting from mid-March, 2025, with a 3 year retirement period. We recommend transitioning to Azure Container Apps. For more information, see the Azure Spring Apps retirement announcement.

The Standard consumption and dedicated plan will be deprecated starting September 30, 2024, with a complete shutdown after six months. We recommend transitioning to Azure Container Apps. For more information, see Migrate Azure Spring Apps Standard consumption and dedicated plan to Azure Container Apps.

This article applies to: ✅ Basic/Standard ✅ Enterprise

This article describes how to access the shell environment inside your application instances to do advanced troubleshooting.

Although Azure Spring Apps offers various managed troubleshooting approaches, you may want to do advanced troubleshooting using the shell environment. For example, you may want to accomplish the following troubleshooting tasks:

  • Directly use Java Development Kit (JDK) tools.
  • Diagnose against an app’s back-end services for network connection and API call latency for both virtual-network and non-virtual-network instances.
  • Diagnose storage capacity, performance, and CPU/memory issues.

Prerequisites

  • Azure CLI with the Azure Spring Apps extension. Use the following command to remove previous versions and install the latest extension. If you previously installed the spring-cloud extension, uninstall it to avoid configuration and version mismatches.

    Azure CLI 
    az extension remove --name spring
az extension add --name spring
az extension remove --name spring-cloud

  • A deployed application in Azure Spring Apps.

  • If you've deployed a custom container, a shell program. The default is /bin/sh.

Assign an Azure role

Before connecting to an app instance, you must be granted the role Azure Spring Apps Connect Role. Connecting to an app instance requires the data action permission Microsoft.AppPlatform/Spring/apps/deployments/connect/action.

You can assign an Azure role using the Azure portal or Azure CLI.

Use the following steps to assign an Azure role using the Azure portal.

  1. Open the Azure portal.

  2. Open your existing Azure Spring Apps service instance.

  3. Select Access Control (IAM) from the left menu.

  4. Select Add in the command bar, and then select Add role assignment.

    Screenshot of the Access Control(IAM) page showing the Add role assignment command.

  5. Search for Azure Spring Apps Connect Role in the list, and then select Next.

    Screenshot of the Add role assignment page showing the Azure Spring Apps Connect Role.

  6. Select Select members, and then search for your username.

  7. Select Review + assign.

Connect to an app instance

You can connect to an app instance using the Azure portal or Azure CLI.

Use the following steps to connect to an app instance using the Azure portal.

  1. Open the Azure portal.

  2. Open your existing Azure Spring Apps service instance.

  3. Select Apps from left the menu, then select one of your apps.

  4. Select Console from the left menu.

  5. Select an application instance.

    Screenshot of the Azure portal Console page showing an app instance.

  6. Select or input a shell to run in the container.

    Screenshot of the Azure portal Console page showing a Custom Shell entry.

  7. Select Connect.

    Screenshot of the Azure portal Console page showing the Connect command.

Troubleshoot your app instance

After you connect to an app instance, you can check the status of the heap memory.

Use the following command to find the Java process ID, which is usually 1:

Azure CLI 
jps

The output should look like the following example:

Screenshot showing the output of the jps command.

Then use the following command to run the JDK tool to check the result:

Azure CLI 
jstat -gc 1

The output should look like the following example:

Screenshot showing the output of the jstat command.

Disconnect from your app instance

When you're done troubleshooting, use the exit command to disconnect from the app instance, or press Ctrl+d.

Troubleshooting tools

The following list describes some of the pre-installed tools that you can use for troubleshooting:

  • lsof - Lists open files.
  • top - Displays system summary information and current utilization.
  • ps - Gets a snapshot of the running process.
  • netstat - Prints network connections and interface statistics.
  • nslookup - Queries internet name servers interactively.
  • ping - Tests whether a network host can be reached.
  • nc - Reads from and writes to network connections using TCP or UDP.
  • wget - Lets you download files and interact with REST APIs.
  • df - Displays the amount of available disk space.

You can also use JDK-bundled tools such as jps, jcmd, and jstat.

The following list shows the tools available, which depend on your service plan and type of app deployment:

  • Source Code, JAR, and artifacts deployment:
    • Basic, Standard, and Standard Consumption & Dedicated Plan:
      • Common tools - Yes
      • JDK tools - Yes, for Java workloads only.
    • Enterprise Plan:
      • Common tools - Depends on which OS Stack you've chosen in your builder. Yes, for full OS Stack. No, for base OS Stack.
      • JDK tools - Yes, for Java workloads only.
  • Custom image deployment: Depends on the installed tool set in your image.

Note

JDK tools aren't included in the path for the source code deployment type. Run export PATH="$PATH:/layers/tanzu-buildpacks_microsoft-openjdk/jdk/bin" before running any JDK commands.

Limitations

Using the shell environment inside your application instances has the following limitations:

  • Because the app is running as a non-root user, you can't execute some actions requiring root permission. For example, you can't install new tools by using the system package manager apt / yum.

  • Because some Linux capabilities are prohibited, tools that require special privileges, such as tcpdump, don't work.

Next steps