Frequently asked questions about Bing Chat Enterprise

Which Microsoft 365 licenses are eligible for Bing Chat Enterprise at no additional cost?

Customers licensed for Microsoft 365 E3 or E5, A3 or A5 for faculty, Business Standard, or Business Premium are eligible for Bing Chat Enterprise at no extra cost. It will continue to be included at no extra cost for those licenses when Bing Chat Enterprise becomes generally available.

If Bing Chat Enterprise is in public preview, is it fully supported by Microsoft?

Yes, it's fully supported.

Where is Bing Chat Enterprise available?

Bing Chat Enterprise is available in over 160 regions around the world. Bing Chat Enterprise is supported in the same regions where Bing Chat is available.

How will my employees know they are using Bing Chat Enterprise instead of Bing Chat?

Employees using Bing Chat Enterprise must sign in to Bing.com/chat using their work account. Bing Chat Enterprise has a unique design that distinguishes it from the consumer version. Above the chat input box and on top of every chat answer, users see a message confirming 'Your personal and company data are protected in this chat.'

Can Bing Chat Enterprise access data within my Microsoft 365 or Azure tenant?

No.

What are the differences between Bing Chat Enterprise and Microsoft 365 Copilot?

Bing Chat Enterprise is a generative AI service grounded in data from the public web in the Bing search index only. It doesn't have access to organizational resources or content within Microsoft 365, such as documents in OneDrive, emails, or other data in the Microsoft 365 Graph.

Microsoft 365 Copilot adds three things:

1. Access to data within the Microsoft 365 Graph in your tenant.
2. Prompts and responses are processed entirely within your Microsoft 365 tenant boundary, along with other Microsoft 365-specific security, compliance, and privacy features.
3. Access to this generative AI capability from Microsoft 365 applications like Teams, Outlook, and Word.

Can I use Bing Chat Enterprise with any browser?

Bing Chat Enterprise supports Edge (desktop and mobile) and Chrome (desktop). Support for other browsers is coming soon.

I have enabled Bing Chat Enterprise for my organization, but after 48 hours, my employees still only see the consumer Bing Chat experience after signing in with their work accounts. How do I fix this?

There's an issue facing some Bing Chat Enterprise-eligible customers who turn on Bing Chat Enterprise for their tenant, but it doesn't appear to work. This issue impacts organizations licensed for the Microsoft 365 E3/E5 'Original' SKU.

If you have an eligible 'Original' Microsoft 365 SKU but still can't access Bing Chat Enterprise, you may need to assign the 'Microsoft 365 E3 Extra Features' or 'Microsoft 365 E5 Extra Features' license to your eligible users (or the equivalent A-SKU licenses if you're an Education customer). This license enables features that aren't enabled via the Office 365 E3/E5 and EMS E3/E5 licenses provided via the Microsoft 365 'Original' SKUs. The Microsoft 365 E3/E5 Extra Features license is available at no extra cost.

After this SKU is assigned to those users, it may take up 48 hours before they can access Bing Chat Enterprise.

Can I turn on Bing Chat Enterprise for my ‘Original’ Microsoft 365 SKU users, but not the other features in the ‘Microsoft 365 Extra Features’ license?

Yes. To do so, you need to remove the service plans for the features you would not like to provision. See how to disable access to Microsoft 365 services with PowerShell.

How can I manage access to Bing Chat Enterprise for specific users and groups in my organization?

A Bing Chat Enterprise service plan (Bing_Chat_Enterprise) has been added to eligible Microsoft 365 licenses in the Microsoft 365 admin center. Admins should use this service plan to manage access to Bing Chat Enterprise for specific users and groups. The Bing Chat Enterprise service plan isn't currently available for Microsoft 365 A3 or A5 faculty licenses.

To learn about implementing user-level access for Bing Chat Enterprise, see Manage Bing Chat Enterprise.

If my company has blocked access to Bing Chat with a proxy redirect will Bing Chat Enterprise be accessible to my employees?

No, if your organization has already blocked access to Bing Chat it also blocks access to Bing Chat Enterprise.

I want to enable access to Bing Chat Enterprise for my employees but also block access to the consumer Bing Chat experience. How can I do this?

There currently isn't a control to block access to the consumer Bing Chat experience without impacting access to Bing Chat Enterprise.

What kinds of things can employees do with Bing Chat Enterprise?

Bing Chat Enterprise can help employees quickly generate content, analyze or compare data, summarize documents, learn new skills, write code, and much more.

For example, Bing Chat Enterprise can help them:

• Understand the implications of a decision: 'What are the pros and cons of offline marketing strategies?' or 'How can I measure the success of my offline marketing campaign?'
• Learn new skills: 'What are the top five things I should know when managing a large project?' and 'What is agile project management and how does it differ from waterfall?'
• Analyze data: 'If we're forecasting 7% EPS growth this coming quarter, how does our internal forecast compare with EPS growth in the top US public CPG companies?'
• Summarize a work PDFs open in Edge: 'Recap the findings of this internal cybersecurity report and the top three concerns' or 'What are best practices for addressing these kinds of security issues?'
• Write better code faster: 'Write a regular expression in Python that matches email addresses' or 'How can I use the unittest module to write test units for my Python code?'
• Plan a business trip: 'Where should I stay in Manhattan that has a good running path close by?'
• Generate social media content: 'Use this messaging framework to generate five social media posts describing its value to healthcare workers.'

What kinds of things can educators do with Bing Chat Enterprise?

Bing Chat Enterprise can help educators:

• Personalize learning: 'Generate a reading passage sample for my third grade class about the ocean, include three versions for Lexile levels 420L to 650L, 520L to 820L, 740L to 940L.'
• Plan a lesson: 'Create lesson plans on the Kinematics unit for my AP Physics class. Include the relevant learning objectives, materials, and activities' or 'Create a 1-hour lesson plan for introducing genetics in biology class to middle school students.'
• Brainstorm: 'List 20 unique project ideas for my secondary school European history class.'
• Tutor: 'Create 30 French vocabulary flashcards for a college student in an intermediate French class.'
• Summarize a PDF open in Edge: 'Recap the findings of this flipped classroom research paper and list three recommendations and three challenges.'
• Improve efficiency: 'Create a lesson plan for linear combination for my linear algebra class with a 10-question multiple choice quiz.'
• Communicate: 'Draft an email to parents asking for their support to volunteer in the classroom this year.'
• Analyze: 'Act as an elementary school schedule design expert, review the schedule to identify problems and suggest changes that provide additional planning time for educators.'

What is the best way to verify the accuracy of information provided by Bing Chat Enterprise?

Just like Bing Chat, Bing Chat Enterprise answers complex questions by distilling information from multiple web sources into a single response. Bing Chat Enterprise provides linked citations to these answers so the user can further explore and research as they would with traditional search.

Can IT admins monitor or audit activity or usage in Bing Chat Enterprise? Can they see my search history?

No, this isn't currently supported. Microsoft doesn't provide tools for IT admins to access chat history nor do we retain chat history in Bing Chat Enterprise. However, users of Bing Chat Enterprise may be subject to other methods of monitoring available to IT admins such as internal logging, device or network logs, etc. on their company network or devices.

Since Bing Chat Enterprise is built on OpenAI's ChatGPT model, does Bing Chat Enterprise share any information with OpenAI?

No, all chat data is processed by Microsoft. Additionally, Bing Chat Enterprise doesn’t retain your chat data and it isn't used to train the underlying large language models.

Are there advertisements in Bing Chat Enterprise?

Yes, just like Bing Chat, Bing Chat Enterprise does include ads among the linked citations in chat answers. Unlike Bing Chat, the ads shown in Bing Chat Enterprise are based on queries that are deidentified. Ads aren't targeted based on user workplace identity or chat history.

Does Bing Chat Enterprise work with Bing SafeSearch settings?

Yes, Bing Chat Enterprise works with all Bing SafeSearch settings, including Strict.

Is Bing Chat Enterprise accessible via API?

No, API is not supported.

I turned off Microsoft Search in Bing for my organization. Why are my users still seeing Bing Chat Enterprise?

After late September 2023, users in tenants with Microsoft Search in Bing turned off will still be able to sign in to Bing with their work or school account and access Bing Chat Enterprise. Turning off Microsoft Search in Bing does not turn off Bing Chat Enterprise. To turn off Bing Chat Enterprise, see our Manage Bing Chat Enterprise documentation.

Can I manage Bing Image Creator or Visual Search within Bing Chat Enterprise?

Controls for Bing Image Creator and Visual Search are not available.

What IPs do I need to allow in my network for Bing Chat Enterprise to work?

For Bing Chat Enterprise to work, you’ll need to allowlist the following:

• *.bing.com
• wss://sydney.Bing.com

How can I stay up to date on the latest Bing Chat Enterprise feature releases and updates?

More updates can be found in Release Notes.

Still have questions or want to offer feedback?

Try the Bing Chat Enterprise discussion page on the Tech Community hub.