Spring ’18 summary of what’s new in Customer Service

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.

April ’18 – General Availability

Compliance

Customer Service Hub

Unified Service Desk

April ’18 – Public Preview

  • Unified Interface integration with Unified Service Desk.