Spring ’18 summary of what’s new in Customer Service
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).
For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.
April ’18 – General Availability
Compliance
- General Data Protection Regulation (GDPR) - Investments address the European privacy law’s requirements. Go to the Trust Center to learn more and find resources to help you comply.
- Accessibility enhancements - Go to the Trust Center to learn about our industry‑leading accessibility standards.
Customer Service Hub
Unified Service Desk
- Best practice analyzer – Developer tool for identifying defects in customizations or extensions.
April ’18 – Public Preview
- Unified Interface integration with Unified Service Desk.