Artificial intelligence (AI) continuously improves topic clustering based on human feedback

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Users can improve the results of topic clustering by managing the generated topics. AI models learn from feedback to improve topic clustering and personalize topic generation over time. A variety of new capabilities are available to help improve topic clustering:

  • Generated topics are kept stable over time to ensure that users can correlate them over time.

  • Users can rename topics to suit their business requirements.

  • Users can provide quick feedback on cases within a topic to indicate which cases should or shouldn't be included in the topic.

  • Users can combine or split generated topics to achieve the desired granularity.

  • Users can control the overall granularity of topic generation.