Guided first-run experience within the product

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for AI for Customer Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

When starting with any new product, users might not always know how to get started or might miss more complex features. With this release, users will be exposed to guided content as they interact with certain features for the first time, to help increase discoverability and reduce the learning curve.

Some guided content that users might encounter includes:

  • Introduction to AI-generated topics.
  • Details on how to connect to Dynamics 365 and Common Data Service data.
  • Help mapping to customized data shapes.
  • Overview of AI settings.