Support for more than 40 languages in the user interface

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for AI for Customer Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Customers are more comfortable and productive working with applications translated into their preferred languages. In this release, all the user interface elements in the workspace, including menus, buttons, messages, and reports, will be translated and will display based on the language preference set in the web browser. This capability applies only to the text Customer Service Insights provides, including labels on the dashboards. The case data that is imported into Customer Service Insights will not be affected.