Summary of what's new in Dynamics 365 for Customer Service


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.

For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.

Feature Release type Date
Service scheduling powered by Universal Resource Scheduling General Availability November 20, 2018
Customer Service admin settings General Availability November 2018
Suggest similar cases General Availability December 2018
Relevance search for knowledge management General Availability October 1, 2018
Knowledge article recommendations General Availability December 2018