Snapshot link for text chat

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

We heard from customers that the video feed doesn’t always provide enough detail for the remote expert, especially when looking at machine labels or computer screens. This also happens when working in low-bandwidth environments where the video feed may be pixelated. We updated the Camera tool, so now when a technician takes a snapshot, the high-quality image is automatically shared with the remote experts through text chat. By putting the link in text chat, the image can be easily referred to throughout the call or saved for work validation or inspection records.

For more information on taking a snapshot of annotations, see the Dynamics 365 Remote Assist user guide.