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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 2302.1 Release Notes

  • Article

Update 2302.1 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps

  1. Sign in to your https://<org>.dynamics.com/apps environment.

  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.

  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.16.9939
  • PrimeSMSAnchor 1.5.16.8563
  • PrimeSocialChannelsAnchor 1.5.16.8541
  • PrimeTeams 1.5.16.8364
  • PrimeTelephony 1.5.16.8804
  • UnifiedRoutingPrime 1.5.16.6440

Update 2302.1 has the following

Services

Fixes

  • Fixed an issue where agent presence did not load after modifying the organization URL.
  • Fixed an issue where customers were not able to submit responses using adaptive cards in Teams channel.
  • Fixed an issue where the agent presence was taking an unusually longer time to load for some customers.
  • Fixed an issue with conversation assignment happening for an Out of Operating Hours queue.
  • General performance and reliability fixes.

Return to the released versions page.