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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 2302.3 Release Notes

  • Article

Update 2302.3 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps

  1. Sign in to your https://<org>.dynamics.com/apps environment.

  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.

  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.16.9972
  • PrimeSMSAnchor 1.5.16.8593
  • PrimeSocialChannelsAnchor 1.5.16.8573
  • PrimeTeams 1.5.16.8394
  • PrimeTelephony 1.5.16.8837
  • UnifiedRoutingPrime 1.5.16.6460

Update 2302.3 has the following

Services

Fixes

  • Fixed an issue in which queue position would not show up for conversations when the end customer was at a position greater than 100th in queue.

Return to the released versions page.