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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 23043 Release Notes 


Update 23043 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
 
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions. 

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.
 

Versions included in this update:

  • PrimeChatAnchor 1.5.16.100100
  • PrimeSMSAnchor 1.5.16.8720
  • PrimeSocialChannelsAnchor 1.5.16.8703
  • PrimeTeams 1.5.16.8522
  • PrimeTelephony 1.5.16.9189
  • UnifiedRoutingPrime 1.5.16.6542 

Update 23043 has the following

Services

Features 

  • We are expanding the support for languages in the voice channel to include more regional voice fonts such as English-United Kingdom, English-Australia, English-New Zealand, Spanish-Mexico, Spanish-United States, and French-Canada. These voice fonts can be used seamlessly with Power Virtual Agents bots as well. For example, a Power Virtual Agents bot set to English-US that's attached to a voice workstream set to English-UK will speak with the English-UK voice. 

Fixes

  • Fixed an issue to send system message if Customer(C2) has ended the conversation before the agent is assigned.    

Return to the released versions page.