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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 23051 Release Notes 


Update 23051 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
 
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions. 

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.
 

Versions included in this update:

  • PrimeChatAnchor 1.5.16.10125
  • PrimeSMSAnchor 1.5.16.8743
  • PrimeSocialChannelsAnchor 1.5.16.8727
  • PrimeTeams 1.5.16.8545
  • PrimeTelephony 1.5.16.9217
  • UnifiedRoutingPrime 1.5.16.6555 

Update 23051 has the following

Services

Fixes

Voicemail - route by organization phone number.

  • You can now route your voicemails based on the phone number your customer dialed (titled in routing as the organization phone number).

Return to the released versions page.