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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 23055 Release Notes

  • Article

Update 23055 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.16.10191
  • PrimeSMSAnchor 1.5.16.8812
  • PrimeSocialChannelsAnchor 1.5.16.8793
  • PrimeTeams 1.5.16.8611
  • PrimeTelephony 1.5.16.9287
  • UnifiedRoutingPrime 1.5.16.6587

Update 23055 has the following

Services

Fixes

Teams - User full name search.

  • Agents can contact subject-matter experts (SMEs) in their company by searching for them in Consult panel during a call. Currently agents are unable to search for Teams users by both first name and last name.

Return to the released versions page.