Edit

Share via

Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 23064 Release Notes

  • Article

Update 23064 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.16.10240
  • PrimeSMSAnchor 1.5.16.8861
  • PrimeSocialChannelsAnchor 1.5.16.8840
  • PrimeTeams 1.5.16.8658
  • PrimeTelephony 1.5.16.9341
  • UnifiedRoutingPrime 1.5.16.6615

Update 23064 has the following

Services

Fixes

  • PVA bots created in the unified canvas will connect to Omnichannel even if you have modified the permissions on out of box roles for the PVA App user.

Return to the released versions page.