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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 24034 Release Notes

  • Article

Update 2403.4 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.26.29
  • PrimeSMSAnchor 1.5.26.26
  • PrimeSocialChannelsAnchor 1.5.26.15
  • PrimeTeams 1.5.26.13
  • PrimeTelephony 1.5.26.154
  • UnifiedRoutingPrime 1.5.26.106

Update 24034 has the following

Feature(s)

Add up to 200 route-to-queue rules in a workstream

Administrators can now add up to 200 route-to-queue rules in a workstream (up from 100), allowing for more specific routing conditions. This ensures work items are directed to the most suitable queue, enhancing efficiency in complex customer service environments.

Return to the released versions page.