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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 24042 Release Notes

  • Article

Update 2404.2 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.26.41
  • PrimeSMSAnchor 1.5.26.38
  • PrimeSocialChannelsAnchor 1.5.26.24
  • PrimeTeams 1.5.26.22
  • PrimeTelephony 1.5.26.172
  • UnifiedRoutingPrime 1.5.26.107

Update 24042 has the following

Feature(s)

Existing features like queue position notifications, average wait time notifications, operating hours notifications, other system messages, spam filtering, overflow action end call, and overflow action transfer to external were all rebuilt in a new infrastructure.

Fixes

Fixed failing migration for Default Inbound profiles

Return to the released versions page.