Microsoft Dynamics 365 - Service Update 198 Release Notes

Article
08/23/2022

Service Update 198 for Microsoft Dynamics 365 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 198.

Important

Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package	Version number
Service Update 198 for Microsoft Dynamics 365 9.1.0	9.1.0.19867

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 198 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Accessibility

In the Dashboard, the keyboard focus allowed any key to activate the rollup link within a post.
When creating a new session and applying the high contrast feature in the Marketing app, the user interface did not apply the high contrast feature to the 'save' and 'close' options.
When attempting to delete a record in the Sales Hub, the delete confirmation pop up window did not contain the heading label and close button.
When attempting to delete a record, the accessibility screen reader did not narrate the header or name of the delete confirmation dialog box.
In the Customer Service Hub, the accessibility screen reader was unable to identify and narrate the filter button.
When using Keyboard navigation, within the Sales App, the accessibility screen reader would announce separate sections within Site Map with the same section name.
When using Keyboard navigation, the accessibility screen reader did not announce all menu options within the Customer Service Hub after expanding Site Map.
When using tab navigation within the Customer Service Hub, Narrator had read the 'Search' button multiple times.
When attempting to search for records within the timeline of the Customer Service Hub, the accessibility screen reader did not narrate the "no records found" status message.
When attempting to delete a record in the Sales Hub while Reflow is applied, some content within the the delete confirmation pop up window was not present.
When attempting to create a new email, the accessibility screen reader did not narrate the "Search all records" as a button and instead described the page element as a menu item.*
Screen reader had not read “No records found” status message when searching in Timeline.

Business Process and Analytics

New Business Process Flows (BPF) created in Opportunities were incorrectly displayed.
The incorrect Business Process Flow (BPF) form was opened when selecting the "New Individual Lead" option to, in the ribbon menu.

Knowledge Management

Custom activities did not display default header titles.
Timeline changes were missing from notes after refreshing.*
When viewing a full email content link in timeline, the page had refreshed or navigated to grid.*
Post records could not be saved within the dashboard timeline when the post was in the 'saving post' state.*

Platform Services

The "IgnoreInternalEmails" system setting caused some other emails to be rejected.
Public-facing translation: When using Arabic language settings, the user interface did not display the correct translation when attempting to modify time zones in the Schedule Board.
Some attachments in incoming emails were converted to “untitled.txt” files.*
An exception error occurred when creating and rendering a fetch report.*
Personal user settings, in certain circumstances, prevented Folder Based tracking functionality.*
Plugins would fail with an exception error message when the volume of executions was increased.*
In some scenarios, all day events created in CRM were moved back one day when synced with Outlook, or failed to sync.*
Folder based tracking was not working when the "Track All Messages" option was not selected and regarding had been set incorrectly.*
When a security role privilege was assigned, the user interface displayed the assigned records within the My Active Contact section.
Importing of users failed due to the "SalesPerson" role being absent.

Sales

When language was set to Japanese, the "Published Apps" and "Apps Being Edited" options contained incorrect grammar and phrasing.
When attempting to export an excel sheet, the drop down menus within the data tables were not present.
Action cards were not appearing for recent emails.
Unable to access the Sales Hub with a Dynamics 365 Sales Professional license.*
When using an app with Skype integration, the presence of some web resources resulted in slow performance and increased load times.*
When applying modifications, the user interface reverted recent changes within a few days.*
When selecting a team and creating a channel within a record, the user interface did not display the list of team members.*

Solutions

When creating a new email in the Activities Dashboard, the keyboard focus was not present in the next editable form field when switching between tabs.

Unified Interface

The user interface did not display the flyout menu when selecting the Help button in the Account section.
The user interface did not display the intended dialog box after downloading offline data in the Field Service Mobile app on tablet devices.
When creating a new record in the Sales Hub app, the keyboard shortcut for saving a record did not update the data set.
Read only entities were not loading when opened in the modern designer.
The Work Breakdown Structure (WBS) under the 'Schedule' tab did not load by default.
User customizations/security roles were lost when upgrading a solution via "Stage for Upgrade."*
Entities that had a lookup type name attribute as their primary name attribute did not display the appropriate look up value.*
In the Calendar View of the activities section, the pop up windows for individual days did not contain the heading label and close button.
When attempting to modify a lead record and set it to an inactive state, the record did not become read-only and remained in an editable state.*
On Android mobile devices, the scroll bar was too small and did not properly scroll through the web page.
Unable to expand saved filters with keyboard navigation.*
When selecting a Work Orders/Activities/Accounts entity on mobile devices in the Field Service app, the Quick Find command was unresponsive within the command bar.*
When creating a case record, the creation time would always state "00" in the seconds field.
A subset of logical attributes were missing in the Field Properties menu.*
Input mask would incorrectly display underlined when a value was added.
Navigating IFRAMES would add new history entries.*
In the Customer Service Hub, an established business rule was not applied to the editable subgrids within the Unified Interface.*
Grid data and dashboard commands did not load within the Goal or Rollup Query Entities within Sales Hub.*
When an App was not in a publish state, the disable process action had not shown the necessary error dialog after executing it.
The due date filter within Activities was not rendering.
Uploading images/files for File/Image Control fields had failed when using Chromium web browsers.
The custom entity grid would not load after creating a record with date and time controls in offline mode.
When using the Main Form Dialog (MFD), the "Save and Close" button in the ribbon was not responsive when the required fields were not filled in.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.