Integration with Dynamics 365 for Field Service

  • Article

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the mixed reality documentation.

If your organization uses Dynamics 365 for Field Service to manage field service bookings, the first-line worker can view Field Service bookings from Remote Assist and call the recommended expert. This enables heads-up, hands-free calling through HoloLens in the context of a Field Service booking. 

Note

A Dynamics 365 license is required to view Field Service bookings.

Field Service integration

Learn more about working with Dynamics 365 for Field Service bookings from Remote Assist.