Exam reschedule and cancellation policy

Rescheduling and cancellation policy details

Be sure to reschedule or cancel exam appointments at least 24 hours before your scheduled exam or your fee will be forfeited. If you used a company-purchased voucher, the voucher will be forfeited.

How to reschedule or cancel your exam

Reschedule or cancel your exam appointment via your Learn profile.

  1. Log in to your Learn profile and choose Profile from the dropdown menu in the photo avatar.

    Microsoft Learn web page showing a dropdown menu from the Learn profile photo avatar. The Profile selection is highlighted.

  2. Select Certifications in the profile menu.

    Microsoft Learn profile screen with the Certifications tab highlighted in the navigation.

  3. Scroll to the exam appointment you wish to cancel or reschedule and choose either the “Cancel” or “Reschedule” link.

    A Microsoft Learn profile with the Certifications tab selected in navigation. The Cancel and Reschedule links are highlighted on a listed certification.

  4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.