Exams

Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage and optimize resources which complete the field service lifecycle.

These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. They are responsible for the configuration and deployment of the Field Service app in conjunction with the core customer service application.

Candidates must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Dynamics 365 Field Service mobile app. They must also know how to customize components of the Field Service app.

Important

The English language version of this exam was updated on September 23, 2022. Please download the skills measured document below to see what changed. If a localized version of this exam is available, it will be updated approximately eight weeks after this date.

Passing score: 700. Learn more about exam scores.

Tip

Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Related exams: none

Important: See details

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  • MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

    Languages: English, Japanese, German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Italian, Chinese (Simplified)

    Retirement date: none

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Dynamics 365 Field Service mobile app; manage inventory and purchasing; and managed Connected Field Service and customer assets; implement Microsoft Power Platform; and manage customer experiences.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • The English language version of this exam was updated on September 23, 2022. Download the study guide in the preceding “Tip” box for more details about the skills measured on this exam.
  • Configure field service applications (20-25%)
  • Manage work orders (20-25%)
  • Schedule and dispatch work orders (20-25%)
  • Manage the Dynamics 365 Field Service mobile app (5-10%)
  • Manage inventory and purchasing (1-5%)
  • Managed Connected Field Service and customer assets (5–10%)
  • Implement Microsoft Power Platform (5–10%)
  • Manage customer experiences (5–10%)

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.