Request exam accommodations

We’ve designed certification exam accommodations to support candidates while maintaining our high standards.

Important

Request accommodations before you schedule an exam.
It can take up to 20 days to process and schedule an accommodation request (online or in person). Be sure to plan ahead so we can ensure a positive exam experience.

What types of accommodations are considered?

We often approve accommodations for:

  • extra time for physical disabilities, learning disabilities, ADHD, PTSD, or test anxiety
  • use of assistive technology
  • a personal care assistant during the exam
  • moving around or standing during the exam
  • the need to look away from the monitor often to rest your eyes or focus your attention
  • limited ability to rearrange your home test environment to meet security standards

To see a detailed description of all accommodations and documentation requirements, visit: Available exam accommodations and documentation requirements.

How to request exam accommodations

Be sure to request and confirm accommodations before scheduling your exam.

Pearson VUE - Testing accommodations for IT Professionals and most other candidates Certiport - Testing accommodations for those taking the exam through an academic program
To request accommodations through Pearson VUE:
  1. Visit Pearson VUE’s Reasonable Adjustments Request System.
    • If you’re a first-time user, create a username and password, then click “Register.”
    • Log into the system and click the “Start your request here” button.
    • Provide the information requested at each step.
    • Upload any supporting documents, if required.
    • Click the “Submit” button.
  2. You will receive an email confirming your request.
  3. It may take up to 10 business days, but disability experts will review your request and contact you with a response.
  4. When your accommodation is confirmed, you'll be contacted by a specialist who will work with you to schedule your exam.
To request accommodations through Certiport:
  1. Visit Certiport’s Reasonable Adjustments Request System.
    • If you’re a first-time user, create a username and password, then click “Register.” (Please use the same username as your Certiport profile. If you don’t have a Certiport profile, create one by visiting Certiport’s main page.)
    • Log into the system and click the “Start a new request here” button.
    • Provide the information requested at each step.
    • Upload any supporting documents, if required.
    • Click the “Submit” button.
  2. You will receive an email confirming your request.
  3. It may take up to 10 business days, but disability specialists will review your materials and contact you with a response.
  4. Schedule your exam with a Certiport Authorized Testing Center and notify them of the accommodation approval.
  5. For more detailed information, visit: Certiport test accommodations site.

If you have any questions about the process, please contact the Pearson VUE accommodations team to learn more.

Explore the exam sandbox

Not sure what to expect on the exam? If you use assistive devices or keyboard shortcuts, the exam sandbox will help you understand how assistive devices can be used in the exam interface, as well as how the keyboard can be used to navigate through the exam. Learn more about the exam sandbox by visiting prepare for an exam or go directly to our sandbox by visiting: Exam sandbox.

Question types

To learn more about the different types of questions you may be asked, visit:Exam duration and question types.

Appeal an exam accommodation decision

You can always appeal if your accommodation is denied. To appeal a denial:

  1. Click the “Request an Appeal” button on the bottom of Step 6 on your request in the Pearson VUE request system. This will place an appeal form in the “My Forms” section of the page.
  2. Download and complete the appeal form and upload it into the “My Documents” section of Step 6.
  3. Upload additional documents by selecting the “Upload Additional Documents” button in Step 6. If you provided documentation with your original request, the decision letter will contain details on what information was missing. If you didn’t provide documentation with the original request, consider doing so as part of your appeal.
  4. Click the “Submit” button at the bottom of the page. Your appeal will be carefully reviewed by disability experts.

If you have any questions about the process, please contact the Pearson VUE accommodations team to learn more.