Troubleshooting Clarity Live Extension
Troubleshoot common questions about Clarity Live Extension with this guide:
Why do I see Clarity Live failed to launch?
There are several possible reasons why Clarity live failed to launch. Some of those reasons and possible resolutions include:
- The site may be slow to load. Try restarting the extension.
- Did you install Clarity on this page?
- Make sure Clarity is installed on the page, and you're signed into Clarity.
- Do you have an ad blocker running?
- Make sure to turn off your Ad block.
Why can't I select and view a dropdown in Area maps or Recordings?
Dropdowns aren't editable areas. You can edit/select only persistent area. This means that you can select an area if it's dynamic even after moving out of the state. Examples of persistent areas include - navigation bar, image carousels, pop-up windows, etc.