Overview of applicationCommon

CDM standard entities




Name Description
Account Business that represents a customer or potential customer. The company that is billed in business transactions.
Activity Task performed, or to be performed, by a user. An activity is any action for which an entry can be made on a calendar.
ActivityParty Person or group associated with an activity. An activity can have multiple activity parties.
Address Address and shipping information. Used to store additional addresses for an account or contact.
Appointment Commitment representing a time interval with start/end times and duration.
Article Structured content that is part of the knowledge base.
ArticleComment Comment on a knowledge base article.
ArticleTemplate Template for a knowledge base article that contains the standard attributes of an article.
BusinessUnit Business, division, or department in the Microsoft Dynamics 365 database.
Connection Relationship between two entities.
ConnectionRole Role describing a relationship between a two records.
Contact Person with whom a business unit has a relationship, such as customer, supplier, and colleague.
Currency Currency in which a financial transaction is carried out.
CustomerRelationship Relationship between a customer and a partner in which either can be an account or contact.
Email Activity that is delivered using email protocols.
EmailSignature Signature for email message
Fax Activity that tracks call outcome and number of pages for a fax and optionally stores an electronic copy of the document.
Feedback Container for feedback and ratings for knowledge articles.
Goal Target objective for a user or a team for a specified time period.
GoalMetric Type of measurement for a goal, such as money amount or count.
KnowledgeArticle Organizational knowledge for internal and external use.
KnowledgeArticleCategory Category for a Knowledge Article.
KnowledgeArticleViews No of times an article is viewed per day
KnowledgeBaseRecord Metadata of knowledge base (KB) articles associated with Microsoft Dynamics 365 entities.
Letter Activity that tracks the delivery of a letter. The activity can contain the electronic copy of the letter.
Note Note that is attached to one or more objects, including other notes.
Organization Top level of the Microsoft Dynamics 365 business hierarchy. The organization can be a specific business, holding company, or corporation.
Owner Group of undeleted system users and undeleted teams. Owners can be used to control access to specific objects.
PhoneCall Activity to track a telephone call.
Position Position of a user in the hierarchy
Queue A list of records that require action, such as accounts, activities, and cases.
QueueItem A specific item in a queue, such as a case record or an activity record.
RecurringAppointment The Master appointment of a recurring appointment series.
SLA Contains information about the tracked service-level KPIs for cases that belong to different customers.
SLAItem Contains information about a tracked support KPI for a specific customer.
SLAKPIInstance Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case
SocialActivity For internal use only.
SocialProfile This entity is used to store social profile information of its associated account and contacts on different social channels.
Task Generic activity representing work needed to be done.
Team Collection of system users that routinely collaborate. Teams can be used to simplify record sharing and provide team members with common access to organization data when team members belong to different Business Units.
TeamMembership User membership in Teams
Territory Territory represents sales regions.
User Person with access to the Microsoft CRM system and who owns objects in the Microsoft CRM database.