Gong (Preview)

Gong brings deep revenue insights into your Copilot workflows, helping teams ask questions, generate briefs, and surface risks, objections, next steps, and stakeholder context from Gong AI OS data.

This connector is available in the following products and regions:

Service Class Regions
Copilot Studio Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Gong Support
URL https://help.gong.io
Email support@gong.io
Connector Metadata
Publisher Gong.io Inc
Website https://www.gong.io
Privacy policy https://www.gong.io/privacy-policy
Categories Sales and CRM;Productivity

Gong

Gong captures and analyzes customer interactions from calls and emails, then surfaces actionable insights about accounts, deals, and contacts. Use this connector to ask natural-language questions about CRM accounts and deals, and to generate structured briefs from Gong activity data — directly inside Copilot Studio agents.

Publisher: Gong

Prerequisites

  • An active Gong account with access to recorded calls and emails.
  • A Gong workspace with at least one CRM integration (Salesforce, HubSpot, or similar) configured.
  • A Copilot Studio license.

Supported Operations

This is an MCP (Model Context Protocol) connector. When added to a Copilot Studio agent, the following tools are automatically discovered and made available:

ask_account

Answers a natural-language question about a CRM account by analyzing Gong calls and emails in a given time window. Use this to surface objections, blockers, stakeholders, or agreed next steps for any account.

Inputs: | Parameter | Required | Description | |---|---|---| | crmAccount | Yes | The account name as it appears in the CRM (e.g., Acme Corp), or the direct CRM account ID. | | question | Yes | A natural-language question about the account. | | workspace | No | The Gong workspace to query (numeric ID or exact name). Required only when the organization has more than one workspace. | | fromDateTime | No | Inclusive start of the activity window in ISO 8601 UTC format (e.g., 2026-01-01T00:00:00Z). Provide both fromDateTime and toDateTime together, or omit both to default to the last 30 days. | | toDateTime | No | Inclusive end of the activity window in ISO 8601 UTC format. Must be later than fromDateTime. Provide both together, or omit both to default to the last 30 days. |

ask_deal

Answers a natural-language question about a CRM deal or opportunity by analyzing Gong calls and emails in a given time window. Use this to surface pricing objections, competing solutions, decision makers, or negotiation progress.

Inputs: | Parameter | Required | Description | |---|---|---| | crmDeal | Yes | The deal or opportunity name as it appears in the CRM, or the direct CRM opportunity ID. | | question | Yes | A natural-language question about the deal. | | workspace | No | The Gong workspace to query (numeric ID or exact name). Required only when the organization has more than one workspace. | | fromDateTime | No | Inclusive start of the activity window in ISO 8601 UTC format (e.g., 2026-01-01T00:00:00Z). Provide both fromDateTime and toDateTime together, or omit both to default to the last 30 days. | | toDateTime | No | Inclusive end of the activity window in ISO 8601 UTC format. Must be later than fromDateTime. Provide both together, or omit both to default to the last 30 days. |

generate_brief

Generates a structured multi-section brief about a CRM account, deal, or contact using Gong activity within a specified time period. The brief name must match a published brief configured in the Gong workspace.

Inputs: | Parameter | Required | Description | |---|---|---| | briefName | Yes | The exact name of a published brief configured in the Gong workspace (e.g., Business Goals, Key Players). | | entityType | Yes | The type of CRM entity: ACCOUNT, DEAL, or CONTACT. | | crmEntity | Yes | The entity name or ID. For CONTACT, provide the direct CRM contact ID. | | workspace | No | The Gong workspace to query (numeric ID or exact name). Required only when the organization has more than one workspace. | | periodType | No | Predefined time period: LAST_7DAYS, LAST_30DAYS, LAST_90DAYS (default), or CUSTOM_RANGE. | | fromDateTime | No | Required when periodType is CUSTOM_RANGE. ISO 8601 UTC format. | | toDateTime | No | Required when periodType is CUSTOM_RANGE. ISO 8601 UTC format. |

Obtaining Credentials

This connector uses OAuth 2.0. To connect:

  1. In the Copilot Studio connector wizard, select Sign in.
  2. You will be redirected to Gong's authorization page at https://app.gong.io/oauth2/authorize.
  3. Sign in with your Gong credentials and grant the requested permissions.
  4. You will be redirected back automatically and the connection will be established.

No API key or manual token management is required.

Getting Started

  1. In Copilot Studio, go to your agent's Tools page and select Add a tool.
  2. Find and select the Gong connector.
  3. Create a new connection using your Gong credentials via OAuth 2.0.
  4. Once connected, Copilot Studio automatically discovers all available Gong tools (ask_account, ask_deal, generate_brief) from the MCP server.
  5. Enable generative orchestration on your agent (Settings → Generative AI → Generative orchestration).
  6. Test by asking natural-language questions in the agent test panel — the agent will invoke the appropriate tool automatically.

Example Inputs

ask_account

crmAccount:   Acme Corp
question:     What are the top objections, which competitors come up most, and what risks should I be aware of?
fromDateTime: 2026-01-01T00:00:00Z
toDateTime:   2026-12-31T23:59:59Z

ask_deal

crmDeal:      Acme Corp Enterprise Deal
question:     What are the main blockers and what next steps were agreed?
fromDateTime: 2026-01-01T00:00:00Z
toDateTime:   2026-12-31T23:59:59Z

generate_brief

briefName:    Business Goals
entityType:   ACCOUNT
crmEntity:    Acme Corp
periodType:   LAST_90DAYS

Known Issues and Limitations

  • Brief names are exact-match lookups. The briefName parameter in generate_brief must match the name of a published brief configured in your Gong workspace exactly, including case. It is not a free-text label.
  • Workspace parameter is required for multi-workspace organizations. If your Gong organization has more than one workspace, you must supply the workspace parameter. Omitting it in a multi-workspace setup will result in an error.
  • CONTACT entity requires a CRM contact ID. Unlike ACCOUNT and DEAL (which accept a name or ID), the CONTACT entity type only accepts the direct CRM contact ID.
  • Activity window defaults to the last 30 days for ask_account and ask_deal when both fromDateTime and toDateTime are omitted. Providing only one of the two date parameters is not supported — provide both or neither.
  • Date parameters must be ISO 8601 UTC format. Example: 2026-01-01T00:00:00Z. Other formats are not accepted.
  • Response time varies with activity volume. Operations that search a large number of calls and emails may take several seconds to complete.
  • Generative orchestration must be enabled. The Gong MCP tools require generative orchestration to be turned on in your Copilot Studio agent settings.

Support

For issues or questions, contact Gong Support or email support@gong.io.

Actions

Gong

Gong brings deep revenue insights into your Copilot workflows, helping teams ask questions, generate briefs, and surface risks, objections, next steps, and stakeholder context from Gong AI OS data.

Gong

Operation ID:
InvokeServer

Gong brings deep revenue insights into your Copilot workflows, helping teams ask questions, generate briefs, and surface risks, objections, next steps, and stakeholder context from Gong AI OS data.