LeadDesk (Preview)
LeadDesk offers cloud service for high-volume sales and customer-service. LeadDesk helps contact center agents close more by connecting the right person, with the right offer, through the right channel at the right time. Connect to LeadDesk and perform various actions to manage your leads, contacts and agents.
This connector is available in the following products and regions:
Service | Class | Regions |
---|---|---|
Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
Contact | |
---|---|
support@leaddesk.com |
Connector Metadata | |
---|---|
Publisher | LeadDesk |
Website | https://leaddesk.com/ |
Privacy policy | https://leaddesk.com/privacy-statement/ |
The connector supports the following authentication types:
Default | Parameters for creating connection. | All regions | Not shareable |
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
Name | Type | Description | Required |
---|---|---|---|
API Key | securestring | The API Key for this api | True |
Name | Calls | Renewal Period |
---|---|---|
API calls per connection | 100 | 60 seconds |
Agent Campaign Access |
This operation edits an agent's campaign access rights. |
Create a Callback |
This operation creates a new public or private callback. |
Create a Contact |
This operation creates a new contact in a calling list. |
Create an Agent |
This operation creates a new agent. |
Find a Contact |
This operation gets a list of contact IDs fitting the given information. |
Find an Agent |
This operation finds an agent's name and ID based on their username. |
Modify a Contact |
This operation edits a contact's information. |
Modify an Agent |
This operation edits an agent's personal and work related information. |
This operation edits an agent's campaign access rights.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Agent ID
|
agent_id | True | integer |
Agent's LeadDesk ID |
Campaign ID
|
campaign_id | True | integer |
Campaign's LeadDesk ID |
Action
|
type | True | string |
Add or remove the agent from the campaign |
Returns
Name | Path | Type | Description |
---|---|---|---|
Success
|
success | boolean |
success |
This operation creates a new public or private callback.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Address
|
address | string |
Contact's street address |
|
City
|
city | string |
Contact's city |
|
Company ID
|
companyid | integer |
Contact's company LeadDesk ID |
|
Contact list name
|
contact_list | string |
Contact's LeadDesk contact list name |
|
Contact ID
|
contactid | string |
If set, other given contact values will be ignored |
|
Country
|
country | string |
Contact's country |
|
First name
|
fname | string |
Contact's first name |
|
Last name
|
lname | string |
Contact's last name |
|
Other information 1
|
other1 | string |
Other information 1 |
|
Other information 2
|
other2 | string |
Other information 2 |
|
Other information 3
|
other3 | string |
Other information 3 |
|
Other information 4
|
other4 | string |
Other information 4 |
|
Other information 5
|
other5 | string |
Other information 5 |
|
Other information 6
|
other6 | string |
Other information 6 |
|
Other information 7
|
other7 | string |
Other information 7 |
|
Other information 8
|
other8 | string |
Other information 8 |
|
Other information 9
|
other9 | string |
Other information 9 |
|
Other information 10
|
other10 | string |
Other information 10 |
|
Other information 11
|
other11 | string |
Other information 11 |
|
Other information 12
|
other12 | string |
Other information 12 |
|
Other information 13
|
other13 | string |
Other information 13 |
|
Other information 14
|
other14 | string |
Other information 14 |
|
Other information 15
|
other15 | string |
Other information 15 |
|
Other information 16
|
other16 | string |
Other information 16 |
|
Other information 17
|
other17 | string |
Other information 17 |
|
Other information 18
|
other18 | string |
Other information 18 |
|
Other information 19
|
other19 | string |
Other information 19 |
|
Other information 20
|
other20 | string |
Other information 20 |
|
Other information 21
|
other21 | string |
Other information 21 |
|
Other information 22
|
other22 | string |
Other information 22 |
|
Other information 23
|
other23 | string |
Other information 23 |
|
Other information 24
|
other24 | string |
Other information 24 |
|
Other information 25
|
other25 | string |
Other information 25 |
|
Other information 26
|
other26 | string |
Other information 26 |
|
Other information 27
|
other27 | string |
Other information 27 |
|
Other information 28
|
other28 | string |
Other information 28 |
|
Other information 29
|
other29 | string |
Other information 29 |
|
Other information 30
|
other30 | string |
Other information 30 |
|
Other information 31
|
other31 | string |
Other information 31 |
|
Other information 32
|
other32 | string |
Other information 32 |
|
Other information 33
|
other33 | string |
Other information 33 |
|
Other information 34
|
other34 | string |
Other information 34 |
|
Other information 35
|
other35 | string |
Other information 35 |
|
Postal code
|
postcode | string |
Contact's postcode |
|
Agent username
|
agent | True | string |
Agent's LeadDesk username |
Agent group name
|
agent_group | string |
Agent's LeadDesk group name |
|
Campaign name
|
campaign | True | string |
Agent's LeadDesk campaign |
Comment
|
comment | string |
Callback comment |
|
Phone number
|
phone | True | string |
Agent's phone number |
Timestamp
|
timestamp | True | string |
Callback time, Format: YYYY-MM-DD HH:MM:SS |
Type
|
type | True | string |
Callback type |
Returns
Name | Path | Type | Description |
---|---|---|---|
Callback ID
|
callback_id | integer |
callback_id |
Success
|
success | boolean |
success |
This operation creates a new contact in a calling list.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
First name
|
fname | string |
Contact's first name |
|
Last name
|
lname | string |
Contact's last name |
|
Phone number
|
phone | True | string |
Contact's phone number |
Calling list name
|
list | True | string |
Contact's LeadDesk calling list name |
E-mail
|
string |
Contact's email address |
||
Website
|
www | string |
Contact's website |
|
Address
|
address | string |
Contact's street address |
|
Postal code
|
postcode | string |
Contact's postal code |
|
City
|
city | string |
Contact's city |
|
Country
|
country | string |
Contact's country |
|
Social security code
|
ssc | string |
Contact's SSC |
|
Birth year
|
birthyear | string |
Contact's birth year |
|
Gender
|
gender | string |
Contact's gender |
|
Company ID
|
companyid | string |
Contact's company LeadDesk ID |
|
Company name
|
company | string |
Contact's company name |
|
VAT number
|
vatin | string |
Contact's VAT number |
|
Title
|
title | string |
Contact's title |
|
Comment
|
comment | string |
Contact's comment |
|
Other information 1
|
other1 | string |
Other information 1 |
|
Other information 2
|
other2 | string |
Other information 2 |
|
Other information 3
|
other3 | string |
Other information 3 |
|
Other information 4
|
other4 | string |
Other information 4 |
|
Other information 5
|
other5 | string |
Other information 5 |
|
Other information 6
|
other6 | string |
Other information 6 |
|
Other information 7
|
other7 | string |
Other information 7 |
|
Other information 8
|
other8 | string |
Other information 8 |
|
Other information 9
|
other9 | string |
Other information 9 |
|
Other information 10
|
other10 | string |
Other information 10 |
|
Other information 11
|
other11 | string |
Other information 11 |
|
Other information 12
|
other12 | string |
Other information 12 |
|
Other information 13
|
other13 | string |
Other information 13 |
|
Other information 14
|
other14 | string |
Other information 14 |
|
Other information 15
|
other15 | string |
Other information 15 |
|
Other information 16
|
other16 | string |
Other information 16 |
|
Other information 17
|
other17 | string |
Other information 17 |
|
Other information 18
|
other18 | string |
Other information 18 |
|
Other information 19
|
other19 | string |
Other information 19 |
|
Other information 20
|
other20 | string |
Other information 20 |
|
Other information 21
|
other21 | string |
Other information 21 |
|
Other information 22
|
other22 | string |
Other information 22 |
|
Other information 23
|
other23 | string |
Other information 23 |
|
Other information 24
|
other24 | string |
Other information 24 |
|
Other information 25
|
other25 | string |
Other information 25 |
|
Other information 26
|
other26 | string |
Other information 26 |
|
Other information 27
|
other27 | string |
Other information 27 |
|
Other information 28
|
other28 | string |
Other information 28 |
|
Other information 29
|
other29 | string |
Other information 29 |
|
Other information 30
|
other30 | string |
Other information 30 |
|
Other information 31
|
other31 | string |
Other information 31 |
|
Other information 32
|
other32 | string |
Other information 32 |
|
Other information 33
|
other33 | string |
Other information 33 |
|
Other information 34
|
other34 | string |
Other information 34 |
|
Other information 35
|
other35 | string |
Other information 35 |
|
Assign to agent
|
assign_to_agent | string |
ID or username |
Returns
Name | Path | Type | Description |
---|---|---|---|
Contact ID
|
contact_id | integer |
contact_id |
Success
|
success | boolean |
success |
This operation creates a new agent.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
External ID
|
external_id | string |
Agent's external ID |
|
Inbound phone number
|
inbound_number | string |
Agent's inbound phone number |
|
Language ID
|
lang | integer |
1: EN, 4: FI, 5: SE, 7: DE, 14: NO, 17: DK, 23: NL |
|
Password
|
password | True | string |
Agent's password |
Time zone
|
time_zone | string |
Agent's time zone |
|
Username
|
username | True | string |
Agent's username |
VOIP username
|
voip_username | string |
Agent's VOIP username |
|
Address
|
address | string |
Agent's street address |
|
City
|
city | string |
Agent's city |
|
Country
|
country | string |
Agent's country |
|
Emergency contact
|
e_contacts | string |
Agent's emergency contact |
|
E-mail
|
string |
Agent's email address |
||
Name
|
name | True | string |
Agent's name |
Phone number
|
phone | string |
Agent's phone number |
|
Postal code
|
postal | string |
Agent's postal code |
|
Work phone
|
workphone | string |
Agent's work phone number |
|
Agent group ID
|
agent_group_id | integer |
Agent's group LeadDesk ID |
|
Bank account
|
bank_acc | string |
Agent's bank account |
|
Description
|
description | string |
Agent's description |
|
Employment status
|
employment | string |
Agent's employment status |
|
Employment start date
|
employment_start | date |
Format: 2019-12-31 |
|
Office name
|
office | string |
Agent's office name |
|
Social security number
|
ssn | string |
Agent's SSN |
|
Work shift
|
workshift | string |
Agent's work shift |
Returns
Name | Path | Type | Description |
---|---|---|---|
Agent ID
|
id | integer |
id |
Success
|
success | boolean |
success |
This operation gets a list of contact IDs fitting the given information.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
First name
|
fname | string |
Contact's first name |
|
Last name
|
lname | string |
Contact's last name |
|
Phone number
|
phone | integer |
Contact's phone number |
|
Contact list ID
|
contact_list_id | integer |
Contact's LeadDesk list ID |
Returns
Name | Path | Type | Description |
---|---|---|---|
contact_ids
|
contact_ids | array of integer |
contact_ids |
Success
|
success | boolean |
success |
Total count
|
total_count | integer |
total_count |
This operation finds an agent's name and ID based on their username.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Agent username
|
username | True | string |
Agent's LeadDesk username |
Returns
Name | Path | Type | Description |
---|---|---|---|
Agent ID
|
id | integer |
id |
Agent name
|
name | string |
name |
This operation edits a contact's information.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Contact ID
|
contact_id | True | integer |
Contact's LeadDesk ID |
First name
|
fname | string |
Contact's first name |
|
Last name
|
lname | string |
Contact's last name |
|
Phone number
|
phone | string |
Contact's phone number |
|
Birth year
|
birthyear | string |
Contact's birth year |
|
Gender
|
gender | string |
Contact's gender |
|
E-mail
|
string |
Contact's email address |
||
Website
|
www | string |
Contact's website |
|
Address
|
address | string |
Contact's street address |
|
Postal code
|
postcode | string |
Contact's postal code |
|
City
|
city | string |
Contact's city |
|
Country
|
country | string |
Contact's country |
|
Social security code
|
ssc | string |
Contact's SSC |
|
Company ID
|
companyid | integer |
Contact's company LeadDesk ID |
|
Company name
|
company | string |
Contact's company name |
|
VAT number
|
vatin | string |
Contact's VAT number |
|
Title
|
title | string |
Contact's title |
|
Comment
|
comment | string |
Contact's comment |
|
Other information 1
|
other1 | string |
Other information 1 |
|
Other information 2
|
other2 | string |
Other information 2 |
|
Other information 3
|
other3 | string |
Other information 3 |
|
Other information 4
|
other4 | string |
Other information 4 |
|
Other information 5
|
other5 | string |
Other information 5 |
|
Other information 6
|
other6 | string |
Other information 6 |
|
Other information 7
|
other7 | string |
Other information 7 |
|
Other information 8
|
other8 | string |
Other information 8 |
|
Other information 9
|
other9 | string |
Other information 9 |
|
Other information 10
|
other10 | string |
Other information 10 |
|
Other information 11
|
other11 | string |
Other information 11 |
|
Other information 12
|
other12 | string |
Other information 12 |
|
Other information 13
|
other13 | string |
Other information 13 |
|
Other information 14
|
other14 | string |
Other information 14 |
|
Other information 15
|
other15 | string |
Other information 15 |
|
Other information 16
|
other16 | string |
Other information 16 |
|
Other information 17
|
other17 | string |
Other information 17 |
|
Other information 18
|
other18 | string |
Other information 18 |
|
Other information 19
|
other19 | string |
Other information 19 |
|
Other information 20
|
other20 | string |
Other information 20 |
|
Other information 21
|
other21 | string |
Other information 21 |
|
Other information 22
|
other22 | string |
Other information 22 |
|
Other information 23
|
other23 | string |
Other information 23 |
|
Other information 24
|
other24 | string |
Other information 24 |
|
Other information 25
|
other25 | string |
Other information 25 |
|
Other information 26
|
other26 | string |
Other information 26 |
|
Other information 27
|
other27 | string |
Other information 27 |
|
Other information 28
|
other28 | string |
Other information 28 |
|
Other information 29
|
other29 | string |
Other information 29 |
|
Other information 30
|
other30 | string |
Other information 30 |
|
Other information 31
|
other31 | string |
Other information 31 |
|
Other information 32
|
other32 | string |
Other information 32 |
|
Other information 33
|
other33 | string |
Other information 33 |
|
Other information 34
|
other34 | string |
Other information 34 |
|
Other information 35
|
other35 | string |
Other information 35 |
|
Calling list ID or name
|
list | string |
Calling list's LeadDesk ID or name |
|
Order in the list
|
order | string |
Order in the list |
|
Assign to agent
|
assign_to_agent | string |
Agent's ID or username |
Returns
Name | Path | Type | Description |
---|---|---|---|
|
message | string |
Contact modified |
Success
|
success | boolean |
success |
This operation edits an agent's personal and work related information.
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
External ID
|
external_id | string |
Agent's external ID |
|
Inbound phone number
|
inbound_number | string |
Agent's inbound phone number |
|
Language ID
|
lang | integer |
1: EN, 3: EE, 4: FI, 5: SE, 7: DE, 8: HU, 9: RO, 10: ES, 11: PL, 12: CZ, 13: SK, 14: NO, 15: RU, 17: DK |
|
Password
|
password | string |
Agent's password |
|
Time zone
|
time_zone | string |
e.g.: Europe/Helsinki |
|
Username
|
username | string |
Agent's username |
|
VOIP username
|
voip_username | string |
Agent's VOIP username |
|
Address
|
address | string |
Agent's street address |
|
City
|
city | string |
Agent's city |
|
Country
|
country | string |
Agent's country |
|
Emergency contact
|
e_contacts | string |
Agent's emergency contact |
|
E-mail
|
string |
Agent's email address |
||
Name
|
name | string |
Agent's name |
|
Phone number
|
phone | string |
Agent's phone number |
|
Postal code
|
postal | string |
Agent's postal code |
|
Work phone
|
workphone | string |
Agent's work phone number |
|
Disable the agent
|
disable | boolean |
Disable the agent |
|
Agent group ID
|
agent_group_id | integer |
Agent's LeadDesk group ID |
|
Bank account
|
bank_acc | string |
Agent's bank account |
|
Description
|
description | string |
Agent's description |
|
Employment status
|
employment | string |
Agent's employment status |
|
Employment start date
|
employment_start | string |
Format: 2019-12-31 |
|
Office name
|
office | string |
Agent's office name |
|
Social security number
|
ssn | string |
Agent's SSN |
|
Work shift
|
workshift | string |
Agent's work shift |
|
Agent ID
|
id | True | integer |
Agent's LeadDesk ID |
Returns
Name | Path | Type | Description |
---|---|---|---|
Success
|
success | boolean |
success |