Contact Center Intelligence System Requirements

This article provides information about the prerequisites and system requirements for Contact Center Intelligence.

Prerequisites

This section lists the prerequisites for using Contact Center Intelligence.

Licenses

Licensing requirements apply. For applicable commercial licensing terms and use rights, see Microsoft Product Terms.

This product consumes Copilot Credits. Allocate capacity for expected interaction volume, actions, and AI features.

System requirements

The following table shows the system requirements for Contact Center Intelligence. These requirements might vary, depending on the size of your configuration and the applications that you run.

Area Requirements
Web browsers

Supported browsers:

Important: Contact Center Intelligence uses non-Microsoft cookies for authentication. To ensure that services work correctly, make sure that the cookies aren't blocked in your browser in any mode.
Azure Communication Services Provide a subscription when integrations, networking, logging, or supporting services require Azure resources. Learn about requirements that are specific to Azure Communication Services in Network recommendations.
Power Platform environment Use a supported environment and geography with Dataverse.
Microsoft Entra ID Prepare users, groups, application identities, and conditional-access policies.
Hardware
  • A microphone and speakers are required for the voice experience.
  • Minimum: 4 gigabytes (GB) of RAM.
    Internet bandwidth for voice and video
    • Minimum: 4-megabits per second (Mbps) upload speed, 8-Mbps download speed.
    • Recommended: 8-Mbps upload speed, 16-Mbps download speed.

    Data governance

    Approve residency, retention, consent, recording, transcription, responsible AI, and data loss prevention requirements.

    Security roles

    Learn about security roles and privileges in Security roles and privileges for Dataverse.

    Role Primary responsibilities
    Tenant administrator Enables tenant features, manages licensing and capacity, approves applications, and establishes tenant policies.
    System administrator Provisions Dataverse, installs solutions, manages security roles, and resolves environment issues.
    Builder or maker Creates and tests agents, actions, knowledge, connections, and workflows.
    Supervisor Reviews operations, quality results, insights, performance, and coaching information.

    Note

    Apply least privilege. Use Microsoft Entra security groups and Dataverse teams to assign privileges, and review user, application, and connection access periodically.

    Overview of Contact Center Intelligence

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