Certifications

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (Legacy)

Certification details

This version of the certification is no longer available. If you have this version of the certification, you will automatically be granted the latest version of the certification.

Both versions of the certification will be listed in your certifications. You only have to renew the newer version. When the previous version expires, it will move to the certification history section of your transcript.

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work as a Dynamics 365 functional consultant on one or more projects.
  • Work on a Dynamics 365 Customer Service implementation.
  • Join the community at community.dynamics.com.
  • Take available learning paths on Microsoft Learn.
  • Complete more hands-on practice.
  • Sign up for an instructor-led training course.

Skills measured

  • None

Job role: Functional Consultant

Required exams: MB-200 MB-230

Go to Learn Profile

Two ways to prepare

Items in this collection

Certification exams

  • MB-200: Microsoft Power Platform + Dynamics 365 Core

    Languages: en ja

    Retirement date: **

    This exam measures your ability to accomplish the following technical tasks: perform discovery, planning, and analysis; manage user experience design; manage entities and data; implement security; implement integration; and perform solutions deployment and testing.

    Price based on the country or region in which the exam is proctored.

    We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.
    for Microsoft Power Platform + Dynamics 365 Core

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

  • MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

    Languages: en de fr es pt-br it ja zh-cn

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session experiences for Customer Service; manage analytics, visualizations, and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.

    Price based on the country or region in which the exam is proctored.

    We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.
    Take a free practice assessment

    Test your skills with practice questions to help you prepare for the exam. Learn more about practice assessments.

Certification resources

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.