Certifications

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (Legacy with Power Platform)

Certification details

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work as a Dynamics 365 functional consultant on a few projects.
  • Work on a Dynamics 365 Field Service implementation.
  • Join the community at community.dynamics.com.
  • Take available learning paths on Microsoft Learn.
  • Complete more hands-on practice.
  • Sign up for an instructor-led training course.

Warning

This version of the certification is no longer available. Read this blog post for more information about this change.

Skills measured

  • This list contains the skills measured on the exams associated with this certification. For more detailed information, visit the exam details pages and download the exam skills outlines.
  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage the Dynamics 365 Field Service mobile app
  • Manage inventory and purchasing
  • Implement assets and connected devices
  • Configure Microsoft Dataverse
  • Create apps by using Microsoft Power Apps
  • Create and manage Microsoft Power Automate
  • Implement Microsoft Power Virtual Agents chatbots
  • Integrate Microsoft Power Apps with other apps and services
  • Manage solutions

Job role: Business Analyst, Developer, Functional Consultant

Required exams: PL-200 MB-240

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Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification exams

  • PL-200: Microsoft Power Platform Functional Consultant

    Languages: en zh-cn fr de it ja pt-br es

    Retirement date:

    This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Microsoft Power Apps; create and manage process automation; describe Microsoft Power Virtual Agents; import and visualize data by using dataflows and Power BI; and define an environment strategy.

    Price based on the country or region in which the exam is proctored.

    Take a free practice assessment

    Test your skills with practice questions to help you prepare for the exam. Learn more about practice assessments.

  • MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

    Languages: en ja de fr es pt-br it zh-cn

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Dynamics 365 Field Service mobile app; manage inventory and purchasing; and manage Connected Field Service and customer assets; implement Microsoft Power Platform; and manage customer experiences.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.