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Study guide for Exam MS-700: Managing Microsoft Teams

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Purpose of this document

This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

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Updates to the exam

We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.

Note

The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.

Note

Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Skills measured as of October 28, 2024

Audience profile

As a Microsoft Teams administrator, you manage and maintain internal and external collaboration and communication solutions using Teams and Microsoft 365.

You’re responsible for configuring and managing teams, channels, chat, apps, calling, meetings, and events. You manage:

  • Phone numbers and services for Teams Phone.

  • Operational aspects of Teams clients and devices.

You collaborate with owners of other areas, including:

  • Networking

  • Identity

  • Licensing

  • Information management

  • User adoption

  • Security

  • Compliance

You work with collaboration and communication system engineers to implement Teams device scenarios. You plan and implement governance, security, and compliance for Teams.

As a candidate for this exam, you should have a working knowledge of Microsoft 365 services, including:

  • Microsoft 365 groups

  • Microsoft SharePoint

  • OneDrive

  • Microsoft Exchange

  • Microsoft Defender XDR

  • Microsoft Purview

  • Microsoft Entra ID

You should understand the options for integrating and extending Teams with:

  • Microsoft Copilot for Microsoft 365

  • Microsoft Viva

  • Power Platform

  • Third-party apps

  • Custom apps

Skills at a glance

  • Configure and manage a Teams environment (40–45%)

  • Manage teams, channels, chats, and apps (20–25%)

  • Manage meetings and calling (15–20%)

  • Monitor, report on, and troubleshoot Teams (15–20%)

Configure and manage a Teams environment (40–45%)

Plan and configure network settings for Teams

  • Calculate network bandwidth capacity for Teams voice, video, meetings, and events

  • Analyze network impact by using Network planner

  • Specify network ports and protocols used by Teams

  • Specify optimal network architecture for Teams, including Microsoft eCDN

  • Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

Manage security and compliance settings for Teams

  • Identify licensing requirements for security and compliance features

  • Specify security and compliance alert policies for Teams

  • Choose appropriate Teams administrator roles

  • Plan and configure Enhanced encryption policies

  • Plan and configure threat policies in Microsoft Defender XDR

  • Specify retention policies

  • Specify sensitivity labels and policies, including Teams meeting policies

  • Specify data loss prevention (DLP) policies

  • Specify Conditional Access policies for Teams

  • Specify information barrier (IB) policies

  • Identify appropriate use cases for communication compliance and insider risk management

Plan and implement governance for Teams

  • Identify licensing requirements for lifecycle management of teams

  • Identify where Teams stores content

  • Plan and manage update policies

  • Create and manage policy packages in Teams

  • Plan and configure policy assignment for users and groups

  • Configure settings for Microsoft 365 group creation

  • Configure an expiration policy for Microsoft 365 groups

  • Configure a naming policy for Microsoft 365 groups, including blocked words

  • Archive, delete, or unarchive one or more teams

  • Restore or troubleshoot the deletion of a Microsoft 365 group

  • Identify when to use Microsoft Entra Access reviews for teams and groups

  • Perform operations for Teams by using PowerShell and Microsoft Graph

Configure and manage external collaboration

  • Identify licensing requirements for external collaboration

  • Configure SharePoint Online and OneDrive external sharing settings

  • Configure External access in the Microsoft Teams admin center

  • Configure External collaboration settings in Microsoft Entra ID for guest access

  • Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, Microsoft Entra admin center, or the SharePoint admin center

  • Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID

  • Remove guests from Teams, including from a team or a tenant

  • Configure shared channels for external access

  • Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels

Manage Teams clients and devices

  • Identify licensing requirements for Teams Phone accounts and resource accounts

  • Identify licensing requirements for Teams devices

  • Manage configuration profiles for Teams devices

  • Configure accounts and systems for Microsoft Teams Rooms

  • Manage device settings and firmware

  • Manage Teams device tags

  • Provision and configure remote sign-in for new devices

Plan and configure Teams for VDI

  • Identify infrastructure requirements for Teams on VDI

  • Identify performance requirements for Teams on VDI

  • Choose between persistent and non-persistent modes

  • Specify the deployment method for Teams on VDI

  • Configure media optimization

Manage teams, channels, chats, and apps (20–25%)

Create and manage teams

  • Plan for a Teams rollout by using Advisor for Teams

  • Create a team by using the Microsoft Teams admin center, Teams client, the Teams PowerShell module, or Microsoft Graph

  • Create a team from an existing Microsoft 365 group, SharePoint site, or team

  • Create a team from a template

  • Create and manage templates and template policies for teams

  • Manage the membership and roles for a team

  • Manage a team in the Microsoft Teams admin center

  • Manage Teams environment settings

  • Configure privacy and sensitivity settings for a team

  • Create and manage frontline teams and experiences

Manage channels and chats

  • Recommend channel types, including standard, private, and shared

  • Add, edit, and remove channels

  • Manage channel settings

  • Create and manage channel policies

  • Manage private and shared channel membership

  • Create and manage messaging policies

Manage apps for Teams

  • Manage Org-wide app settings in the Microsoft Teams admin center

  • Create and manage app permission policies

  • Create and manage app setup policies

  • Manage permissions and consent for apps, including blocking apps

  • Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions

  • Manage purchasing of apps in the Teams app store

  • Customize the appearance of the Teams app store

  • Customize the branded experience of an app

  • Upload an app to Teams

  • Enable Loop experiences in Teams

Manage meetings and calling (15–20%)

Manage meetings and events

  • Recommend an appropriate meeting type

  • Enable intelligent meeting recap

  • Configure meeting settings

  • Create and manage meeting templates and template policies

  • Create and manage meeting policies

  • Create and manage meeting customization policies

  • Configure and manage conference bridges

  • Configure and manage audio conferencing policies

  • Create and manage event settings and policies

  • Manage immersive experiences in meetings

Manage phone numbers and services for Teams Phone

  • Identify Public Switched Telephone Network (PSTN) requirements, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile

  • Identify device requirements, including Teams Rooms on Windows and Teams Rooms on Android

  • Add, change, or remove an emergency address for an organization

  • Provision and manage phone numbers for users, services, and conferencing bridges

  • Assign, change, or remove a phone number for a user or a resource account

  • Create and manage resource accounts in the Microsoft Teams admin center

  • Manage voice settings and policies for users

  • Create and manage voicemail policies

  • Configure auto-attendants and call queues

  • Create and manage calling policies

Monitor, report on, and troubleshoot Teams (15–20%)

Monitor and report on Teams

  • Monitor and report on voice and meeting quality

  • Configure reporting labels

  • Configure alert rules

  • Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage

  • Monitor and report on the creation and deletion of teams

  • Monitor and report on guest access

  • Monitor the Microsoft 365 network connectivity test tool

  • Manage feedback, including policies

Troubleshoot audio, video, and client issues

  • Collect client-side logs

  • Clear the Teams client cache

  • Troubleshoot issues by using self-help diagnostics for Teams

  • Troubleshoot Team client installation and update issues

  • Troubleshoot sign-in issues to Teams

Study resources

We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.

Study resources Links to learning and documentation
Get trained Choose from self-paced learning paths and modules or take an instructor-led course
Find documentation Microsoft 365 documentation
Microsoft Teams admin documentation
Welcome to Microsoft Teams
Ask a question Microsoft Q&A | Microsoft Docs
Get community support Microsoft 365 - Microsoft Tech Community
Follow Microsoft Learn Microsoft Learn - Microsoft Tech Community
Find a video Exam Readiness Zone
Browse other Microsoft Learn shows

Change log

The table below summarizes the changes between the current and previous version of the skills measured. The functional groups are in bold typeface followed by the objectives within each group. The table is a comparison between the previous and current version of the exam skills measured and the third column describes the extent of the changes.

Skill area prior to October 28, 2024 Skill area as of October 28, 2024 Change
Manage teams, channels, chats, and apps Manage teams, channels, chats, and apps No change
Create and manage teams Create and manage teams Minor