Increase acquisition and revenue

  • Article

Rich real-time insights and analytics enable data-driven decisions that can help improve customer satisfaction. Conversational analytics provide instant visibility into trends across engagement channels.

How you can increase customer acquisition

With Microsoft Digital Contact Center Platform, you can:

  • Enable agents to increase conversions and drive up-sell through real-time offers.
  • Help customers find and select products through personalized offer recommendations, driving up-sell and cross-sell revenue.
  • Track user behavior and data to quickly identify and offer optimal engagement opportunities through predictive targeting, improving satisfaction and increasing revenue.
  • Preemptively notify customers about special promotions and updates, to accelerate their purchase intent and boost revenue and long-term value.

Next steps

Sign up for free trials of products in Digital Contact Center Platform