Training
Module
Route and distribute work with unified routing in Dynamics 365 Customer Service - Training
Discover how unified routing intelligently matches work item requirements with agent capabilities for optimal productivity.
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This section includes samples that demonstrate how to use the Windows Communication Foundation (WCF) Router.
Hello World with the Routing Service Demonstrates how to use the WCF Router.
Training
Module
Route and distribute work with unified routing in Dynamics 365 Customer Service - Training
Discover how unified routing intelligently matches work item requirements with agent capabilities for optimal productivity.