Support for Microsoft Dynamics 365 and Microsoft Dynamics CRM
When it's time to find answers to your Microsoft Dynamics 365/Microsoft Dynamics CRM questions, there are a variety of self-support and assisted support options to provide the help you need. Depending on the version of Dynamics CRM you’re running, and whether you use the online or on premise version of the product, your support options may vary. Consult the table below for the support path that matches your solution.
| Assisted Support Options | Microsoft Dynamics 365/CRM Online | Microsoft Dynamics 365/CRM On-Premises |
|---|---|---|
| If your sign-in uses your company credentials or looks like: youremail@yourorg.onmicrosoft.com | - Contact your Dynamics 365/CRM Online administrator - Web support: If you are using Dynamics 365 Customer Engagement, go to the Dynamics 365 Admin Center and click on ‘New Support Request’ to submit the support request. Submitting your ticket in the new portal provides a more direct path to assisted support that is optimized for Dynamics 365. You can also contact the support team using the phone numbers listed below - Learn more about Microsoft support for Microsoft Dynamics 365 or CRM Online | NA |
| If you're enrolled in Microsoft Services Premier Support: | - Sign into My Premier Online | - Sign into My Premier Online |
| If you're enrolled in Microsoft Software Assurance: | N/A | - Sign into Microsoft Support |
| If you're enrolled in a Dynamics service plan: | ||
| If you're not enrolled in any of the above service plans or your service plan does not include support: | N/A | - Go to Microsoft Support - Explore service plan options for Microsoft Dynamics 365/CRM> |
| Partners: | - Go to Microsoft Partner Network Portal | - Go to Microsoft Partner Network Portal |
Looking for information on the Microsoft Dynamics CRM Support Lifecycle?
View Microsoft's guidelines for product support from availability to end of product lifecycle.
For older versions: View under the previous product name CRM
Microsoft Dynamics Community
Get help from qualified experts in the forums, read blogs and how-to articles.
- Microsoft Dynamics 365 Enterprise Edition
- Microsoft Dynamics CRM Microsoft Dynamics 365 Business Edition
- Microsoft Dynamics AX Microsoft Dynamics GP
- Microsoft Dynamics NAV
- Microsoft Dynamics SL
- Other Communities
Additional Resources
CustomerSource Help and How-To Resources
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