Microsoft Electronic Services Agreement (MESA) and Microsoft Dynamics Customer Services Guide

The Microsoft Electronic Services Agreement (MESA) governs your use of Microsoft Dynamics Service Plans and the Guide will help you understand the benefits and policies surrounding Microsoft Dynamics Service Plans. In addition, we’ve included the most commonly asked questions customers want to know about their benefits.

Microsoft Electronic Services Agreement / Customer Services Guide / and Customer FAQ

Microsoft Electronic Services Agreement

The Microsoft Electronic Services Agreement (MESA) is a stand-alone global agreement for Microsoft Dynamics "broad" service plans. The MESA is an agreement between Microsoft and the customer.

Localizations and Translations of Microsoft Dynamics Applications

Microsoft extends the business process functionality of Microsoft Dynamics applications by developing features to address certain language or nationwide financial regulatory requirements in countries/regions where Microsoft makes Microsoft Dynamics generally commercially available. Click here to read more.

Language	Title
	Microsoft Electronic Services Agreement - Read Only (Global Version, English)
	Customer Services Guide - (Global Version, English)
	Dynamics Customer Services and Support Policy - (Global Version, English)

CustomerSource Help and How-To Resources

To access the downloadable material within this content as previously found on CustomerSource, users will need to have the same customer account access. Click here to view more information.