Overview of Dynamics 365 Sales Insights 2019 release wave 2


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in these release notes has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

For many years, customer relationship management (CRM) was a one-dimensional system of records. Sales teams spent long hours entering data into the system, in practice "working for the system." Dynamics 365 Sales Insights helps sales teams transform CRM systems to work on their behalf, leveraging the power of predictive and personalized intelligence.

Dynamics 365 Sales Insights empowers teams with more foresight to enhance productivity and better anticipate outcomes across the sales lifecycle. This empowerment helps sales professionals be consistently ahead of each customer's needs and every competitor's potential move.

Dynamics 365 Sales Insights makes AI accessible to everyone across the sales organization, giving sales teams time back so they can focus on building relationships with customers. Insights tailored to every member of the sales team are now available with a new digital assistant. The assistant offers sellers contextual relationship insights and transforms guided selling with next-best-action recommendations. Sales managers benefit from smart coaching suggestions based on customer conversations.

With the 2019 release wave 2, we will continue to enhance these services and make them available worldwide in more regions and languages.

Our 2019 release wave 2 will focus on the following themes:

  • Availability in more regions and languages: We continue to invest in making Dynamics 365 Sales Insights available in more regions and in supporting more languages through our machine learning models.

  • Personalized and actionable intelligence: We are committed to help sellers build meaningful relationships effortlessly. With the new digital assistant and AI-based guided engagement, sales professionals are empowered with contextual assistance that helps them focus on the right activity at the right time and in the right way.

  • Meaningful and relevant conversations: We continue to invest in assisting sellers to lead meaningful customer interactions by offering seamless and automated analysis across multiple conversation channels. By highlighting gaps as well as compelling product pitches, teams can improve engagement quality, focusing on behaviors that are likely to lead to positive outcomes.

  • Enhanced automation and privacy: We continue to deliver enhancements to intelligent services based on ongoing customer feedback. This includes in-depth and flexible automation as well as more granular privacy controls to help promote adoption across the organization.

Watch overview video