Enhanced search experience
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| End users by admins, makers, or analysts |  Oct 24, 2019 |
- | Jan 31, 2020 |
Feature details
The existing search experience allows the agent to search based on account, contact, and case attributes. The upcoming enhancements make the search experience suitable for enterprises with more complex requirements.
Key enhancements include:
Search customization: Enterprises need agents to search based on attributes that are not included in the out-of-the-box list of attributes. The enhancements in search experience allow easy customization of the search fields.
Faster and more intuitive experience for agents: The agents benefit from an improved search and link experience with increased usability, thus enabling them to meet their productivity KPIs.
See also
Configure Link to conversation button in model-driven app entity form (docs)