Knowledge management inline image enhancement


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Enabled for Public preview Early access General availability
End users by admins, makers, or analysts - - This feature is released. Oct 1, 2019

Feature details

Investments in improving knowledge management will benefit knowledge authors, customer service agents, and customers. Knowledge authors will be able to author more easily. The ability to create professional presentations of articles will help drive self-service adoption by making knowledge base articles more effective at shifting customers toward self-help.

Knowledge authors will have an improved inline image experience in which they can directly copy, paste, and drag and drop images, or select them from File Explorer and add them to knowledge articles, instead of sourcing them from links, as is done today.

See also

Create and manage knowledge articles (docs)