Notification customization
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| End users by admins, makers, or analysts |  Oct 24, 2019 |
- | Jan 31, 2020 |
Feature details
Notifications alert the agents when a record is assigned to them or when there are incoming requests from users who need assistance. These notifications include additional context about important customer attributes like name and location of the user.
Notification customization allows users to customize the notification pop-ups to include relevant information based on their business needs, like user entitlements and relationship type. This helps the agent get a quick glimpse of the user information prior to accepting an incoming request.