Call center localization for Eastern Europe

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
End users by admins, makers, or analysts - This feature is released. Jan 3, 2020

Business value

This functionality allows customers operating in the Czech Republic, Estonia, Hungary, Latvia, Lithuania, and Poland to automate their call center operations in these countries or regions using Dynamics 365 Retail.

Feature details

Call center localization for Eastern Europe includes support for petty cash payments and prepayments per local requirements in the Czech Republic, Estonia, Hungary, Latvia, Lithuania, and Poland.