Customer Insights available in Microsoft Dynamics 365 Online Government


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Admins, makers, or analysts, automatically This feature is released. May 1, 2020 -

Feature details

With more and more channels for interactions, citizen data is scattered across myriad systems, leading to siloed data and a fragmented view of information about citizen interactions. Without a complete view of each citizen's interactions across channels, it's impossible for governments to modernize at scale. Microsoft is committed to supporting the technology needs of government to keep up with citizen expectations for consistent and responsive experiences.

Dynamics 365 Customer Insights is available for the Government Community Cloud (GCC), an environment built to meet the higher compliance needs of United States government agencies. Agencies gain a unified view of citizens and use prebuilt AI to derive insights that improve interactions, empower employees, and transform communities, while reducing IT complexity and meeting US compliance and security standards. Dynamics 365 Government meets the demanding requirements of the US Federal Risk and Authorization Management Program (FedRAMP), enabling US federal agencies to benefit from the cost savings and rigorous security of the Microsoft cloud platform.