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In-store health check for POS peripherals

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
End users by admins, makers, or analysts This feature is released. Feb 28, 2020 This feature is released. May 1, 2020

Business value

This feature enables basic out-of-the-box validation for retail peripherals to allow retailers to ensure that devices are working properly outside of transactional flows. The ability to proactively detect issues helps to avoid customer and retail associate confusion at the time of sale. The health check can also be extended to check specific peripheral services or custom devices so that retailers can tailor the health check to meet their individual needs.

Feature details

The health check is a new operation for the point of sale that can be run ad hoc or customized to run as part of certain flows such as shift opening. Specific errors can be customized to provide the cashier or store associate specific information for how to resolve the issue on their own or to provide detailed information on how to report the issue.