Co-browse capabilities through third-party providers


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Enabled for Public preview Early access General availability
Admins, makers, or analysts, automatically This feature is released. Jan 31, 2020 - This feature is released. Apr 1, 2020

Business value

Agents can quickly and accurately support customers when customers can co-browse on their device with the agent and show the issue they are having. This feature enables integration capabilities to add existing third-party, co-browse services into Omnichannel for Customer Service.

Feature details

The ability for the agents to co-browse with customers is critical in many customer support scenarios. Agents can better help customers when customers can show agents what's happening on their device. With this release, we are providing APIs and related artifacts that allow partners to integrate existing third-party, co-browse solutions with the Omnichannel for Customer Service Chat channel.

See also

Omnichannel for Customer Service guide (docs)