Customer Service app available for users with Team Member license


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020

Business value

Employees with the entry-level Team Member license can now address self-service support scenarios using a Dynamics 365 Customer Service app.

Feature details

Customer Service Team Member is a new app module that will be available to users with the Dynamics 365 Team Member license. In the customer service context, this app module enables the following limited set of use cases provided by the Team Member license for employee self-service:

  • Create cases.
  • Read and update the cases that they created.
  • Search and view knowledge articles.

See also

Customer Service Team Member app (docs)