Satisfaction metrics

  • Article

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Admins, makers, or analysts, automatically - This feature is released. Aug 18, 2020

Feature details

Dynamics 365 Customer Voice includes support for setting standardized satisfaction metrics—such as sentiment, Net Promoter Score (NPS), and customer satisfaction (CSAT)—and mapping the metrics to survey questions. A dashboard is automatically created for each set of metrics showcasing recent scores and trends.

Customer satisfaction metrics

See also

Create a project (docs)