IoT alert AI-based suggestions


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Enabled for Public preview Early access General availability
End users by admins, makers, or analysts This feature is released. Apr 1, 2020 - -

Business value

Businesses continue to leverage IoT capabilities to further delivery of proactive service to customers. Understanding and taking quick action on IoT alerts improves service delivery. This feature helps businesses assess the importance of alerts and when to take action to improve proactive service delivery.

Feature details

As IoT device alerts are received, it helps to have smart suggestions about how to treat the alert, like suggesting priority or incident type. New IoT alert suggestions add AI-based suggestions for the priority and incident type from the alert, based on past service history and actions. For example, an alert suggestion might show that a temperature-based alert is a high priority, and needs an incident type for recalibrating the equipment.


This feature is available in Unified Interface only.

See also

IoT alert AI suggestions (docs)