License enforcement - users with new Team Member licenses


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020

Business value

This licensing enforcement helps customers align with the Team Member license restrictions described in the Microsoft Dynamics 365 Licensing Guide.

Feature details

For Team Member licenses purchased during or after October 2018, license-based access will restrict users to a set of designated app modules. These users will no longer be able to access Customer Service Hub, Sales Hub, or custom app modules. The designated app modules are as follows:

  • Customer Service Team Member
  • Sales Team Member
  • Project Resource Hub

During the early access phase, users with Team Member licenses will be able to use the designated app modules mentioned above alongside all existing apps. Once license enforcement is turned on (starting April 1, 2020), unentitled apps such as Customer Service Hub, Sales Hub, and custom apps will not be accessible. Customers can also proactively preview full enforcement before general availability. We recommend that the Team Member scenarios be tested and customizations migrated to the designated app modules, as needed.


This feature is available in Unified Interface only.

See also

Sales Team Member app for users with Team Member license (docs)