Patient Management for contact centers
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| End users by admins, makers, or analysts |  May 20, 2020 |
To be announced |
Business value
Healthcare contact center agents can instantly connect and engage across various digital messaging channels and better understand clinical data about the patient in real time.
Feature details
The Patient Management sample app takes the best of Omnichannel for Dynamics 365 Customer Service and provides a healthcare lens to give contact center agents the ability to understand important real-time patient details. This sample app shares information like clinical patient data (such as appointments, procedures, and medications), patient care team, wellness coaching, and more.