Overview of Dynamics 365 Guides 2020 release wave 1


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Guides is a mixed-reality application that enables employees to learn in the flow of work by providing holographic instructions when and where they need them. Dynamics 365 Guides:

  • Engages employees through hands-on learning.
  • Helps organizations improve training efficiency.
  • Generates data to improve processes.

Dynamics 365 Guides addresses the needs of three key personas: content authors, operators, and managers/analysts.

Authors can easily create guides without 3D or programming skills by using a simple PC app and a HoloLens app. Operators use guides on HoloLens in training and on the job to learn by doing in a heads-up, hands-free style. Trainers and managers can analyze usage data to optimize their workflows.

For 2020 release wave 1 (April 2020 to September 2020), the product team will focus on:

  • Expanding extensibility capabilities to enable partners inside and outside the Dynamics 365 ecosystem to connect Dynamics 365 Guides to existing workflows to bring concrete business value.

  • Enterprise-focused features that extend the reach of Dynamics 365 Guides to more use cases and environments.

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