Define multiple pickup delivery modes for use in Dynamics 365 Commerce customer order scenarios

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	General availability
Users by admins, makers, or analysts	Nov 9, 2020	Feb 5, 2021

Feature details

This feature will allow organizations to define multiple modes of delivery as pickup modes in their Dynamics 365 Commerce parameters. If configured, organizations will have the option to offer their shoppers additional pickup choices at checkout, such as curbside pickup or in-store pickup. These additional pickup delivery modes will be accessible through the online, call center, and store channels through the Dynamics 365 e-commerce, call center, and point-of-sale (POS) applications.

Once the user chooses their preferred pickup mode of delivery, the mode of delivery will be applied to the sales line. In POS, when users use the Recall order or Order fulfillment operations and choose a prefiltered view that shows all orders for pickup for the user's store, the filter will show orders linked to any of the configured pickup delivery modes. Enhancements have also been made to distributed order management (DOM) business logic to ensure that any of the defined pickup delivery modes are ignored by DOM processing.

See also

Enable multiple pickup delivery modes for customer orders (docs)