Overview of Dynamics 365 Connected Store 2020 release wave 2


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Connected Store is a software as a service (SaaS) solution that gathers and analyzes observational signals, location, and line-of-business data to create insights and automate actions for retailers in their stores. Using a combination of computer vision (eyes) and IoT signals (ears), Dynamics 365 Connected Store gathers observational signals and analyzes them to produce actionable insights. An important goal for Dynamics 365 Connected Store is to offer benefits to retailers that are traditionally available only to online retailers, and to help bridge the physical and digital divide.

Dynamics 365 Connected Store achieves this by using the following hybrid approach:

  • Intelligent edge: A managed appliance in the store that converts camera streams and IoT signals into observational data sent to the cloud.

  • Intelligent cloud: A multitenant SaaS solution that correlates observational signals from the edge to provide insights and trigger actions for the retailer.

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